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Home COFSAB Forum Complaints Board’s lack of communication with owners

  • Board’s lack of communication with owners

    Posted by Kathleen French on January 6, 2024 at 8:52 am


    There are too many issues with the board to address here. I understand positions are voluntary and there can be a great deal of work. If I thought it would be of any use I would ask to join the board but no new opinions are ever welcomed.

    Last year our condo fees were reduced by $10/month because we had no management company. The board rehired the management company this year and condo fees have increased by $50/month. Some of that could also be due to utilities, which brings me to my next concern. My condo (which I own) is in a 89 unit building, our utilities are on one meter. In September of 2021 a COVID relief credit of $12,000 was applied to the utility bill, by the city of Medicine Hat. The board had no discussion with owners regarding this, when I questioned the president he told me the refund was because the city charged too much.

    In 2023 the following was decided by the city:

    “About 32,500 residential utility accounts would receive $200 credits per month for four months from August to November, including a $400 credit on the bill mailed after Sept. 18, then $200 in the next two billing cycles. The figure also includes individuals within condo associations that typically receive a single bill.”

    This resulted in a total credit of $71,200 for our utility bill. Once again the board did not have a discussion with owners. I again asked about this credit but only received and answer that one utility bill was $29,000 and only $15,000 had been budgeted from condo fees.

    I have to research further in order to see what the cost of certain utilities will be as I believe the city has decided to lower rates.

    Terry Gibson replied 1 month, 2 weeks ago 2 Members · 1 Reply
  • 1 Reply
Please spread the word!
  • Terry Gibson

    January 13, 2024 at 7:49 am

    Thanks for your great question.

    The Board of Directors is elected to make decisions for the condo. They are the only decision-making authority. For that matter, no board member has authority as an individual unless the board delegates it.

    While we endorse consulting with Owners on many matters, it is totally within the Board’s discretion.

    A few boards we know of routinely consult with Owners. Many never do. It is a decision of the Owners/Board.

    If you check your bylaws, they will be provision for a Special General Meeting of owners if a percentage (usually 15-25%) of owners requests it. That may be a way to influence the decisions.

    Many of us have decided to place our names in nomination for the Board to try to join and improve our Boards. Those of us who decide not to run for the Board must respect their work and accept their decisions.

    Please spread the word!

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