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Responsibility of Ensuring Work Has Been Completed
The management company that our corporation uses issues the necessary work orders to contractors, makes the arrangement of work to be done through their vendor list and depending on the amount and scope of work will issue tenders for bid work which the board will chose one. If the management company arranges for contractors to do the work, are they also responsible for ensuring that the work is completed by that contractor before requesting the board to pay an invoice. The management company does not do any walkarounds with the board so it is the board or an owner who has to notify the management company of what is wrong. As an owner I am wondering who is responsible for ensuring work has been completed as described in the scope of work – is it the board or should be the company issuing the work orders?
Thank you.
Brian Boyle
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2 Replies
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As a former condo president/ board member I totally agree that you would think that the condo manager actioning the work and following up until the work is done is expected… I remember having issues with this as well with my condo manager and I ended up having monthly ‘operations meetings’ with my condo manager to get an update on where we were with every item so things fall through the cracks. It was a quick 20 minute phone meeting during business hours and I would forward the minutes from these meetings to the rest of the board so they were also up-to-date.
As a current condo manager, my company considers it within our scope to action the work and follow up until the work is complete. Which is more than what most condo management companies do. But even my company will only follow up by asking the contractor each month if the work is complete. We won’t go to site to inspect and make sure it was done – probably the only expectation is for new HVAC or plumbing installation because it’s common enough for plumbing to charge for new equipment, but not actually install it.
