Condo Chat: The Agency Relationship in Condo Management - What you should know

Understanding the agency relationship is essential for every condo board and industry professional. In this session, we’ll demystify the roles, responsibilities, and legal implications of the agent-principal dynamic within condominium management. I’ll walk you through core concepts using real-world examples and open the floor for questions after each key point, just as we’ve done in past CCI legal panels.

Whether you're a new board member, a seasoned manager, or somewhere in between, this session will help clarify who is responsible for what—and why it matters.

Key Discussion Points:

• Who is the Agent, and Who is the Principal?
• Scope of Authority
• Financial Limits within a Management Agreement
• Board Decisions vs. Manager Execution
• Management Shortage in the Industry – Why Become a Condo Manager?

Speaker:  Maria Bartolotti

Maria was born and raised in Calgary, Alberta, a city she proudly calls home. She began her career as a Condominium Property Manager in 2001 and has been actively involved in the condominium community for nearly two decades. In 2005, she founded New Concept Management Inc., a successful condominium management firm. Maria has completed studies in Business Law, Management, Marketing, Organizational Behavior, and Human Resource Management, along with certifications through the Real Estate Council of Alberta and the Canadian Condominium Institute–Southern Alberta. Maria is recognized for her leadership skills, mentorship and for providing education in the condominium industry. She is passionate and forward-thinking in bringing about change in a growing and evolving industry. In 2014, she earned her Associate of the Canadian Condominium Institute and was awarded the prestigious Fellowship of the Canadian Condominium Institute Designation. Maria’s philosophy is simple: “Elevate the practice of condominium management by educating your team and clients.”

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